Overall Experience
Quality
Price
Convenience
Kim the plumber was great he explained everything to me and fixed the problem thank you
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I would recommend this company the people in the office are great & the plumbers were great too. Thank you
Overall Experience
Quality
Price
Convenience
Kameron and Ross are excellent.Both very professional and knowledgeable.
Overall Experience
Quality
Price
Convenience
Kim did a great job! He was very professional & I’m very happy with the job he did.
Overall Experience
Quality
Price
Convenience
Very nice guy and explained everything to me
Overall Experience
Quality
Price
Convenience
Have to say I've seen many technicians in my life but Jimenez AJ is a true master in his trade, knowledgeable, workmanship of the highest standards!! Highly recommend.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I have never had a bad experience with John the Plumber. I have used this company for more than a decade. All their plumbers are excellent and very good communicators. Today Bladamir came out and he's awesome. Thank you for always scheduling me in as spon as possible and for the reliable service.
Overall Experience
Quality
Price
Convenience
James McInnis from John the Plumber provided me with excellent, knowledgeable and very satisfactory service unclogging my backed up water closet. The response time for the service request was prompt and the time to complete the job was surprisingly quick. John the Plumber is my go to plumbing professional to meet my needs and expectations. Thank you for a job well done. Mike D.
Overall Experience
Quality
Price
Convenience
Customer call John the Plumber out today because her washing machine is overflowing into her home from the drain. Technician ran water down the drain for the washing machine, and there was a small stream coming from the clean out in the back of the home. Then when technician put the drain back for the washing machine and put it to drain, the water was backing up into the home. Technician will provide the customer with a few options to resolve your issues today. Customer is going to shop around for a cheaper quote to go on the roof and snake the laundry line. Customer was hoping to spend under $180.
Reviewed with Ralph about dock waterline removal and replacement
Upon today’s visit we installed a Noritz natural gas water heater after removing the old unit. After installation we tested for proper functionality, operating as is should. Thank you for calling John The Plumber -Shane
Prepped tub box with mineral wool board and 3M fire collar for inspection
I arrived at customers house to complete the snake job that was previously started on Monday afternoon. Upon arrival, I immediately ran 75 feet of K 60 real with the cone auger on it. I had to run 45 feet more of real before the K 60 blinded which told me I I had hit the stoppage. I backed the K 60 reel out slightly and spun it in the forward position while the real was stationary. After about 30 seconds the stoppage was clear and I proceeded to run two more reels to make sure that we were into the city sewer. I went out to check the city sewer and I did see my snake. I advised customer to run the water to make sure that we’re getting all remnant flushed down properly. After removing the snake, I ran a camera and I noticed that there was a gigantic belly in the pipe at around 78 feet. The belly ran for about 5 feet until it got deeper and I retracted the camera. I located the camera and showed customer where the belly was approximately. Advise customer that the only way for us to fix t
Upon arrival building had scheduled maintenance to building and it was closed for contractors from July 2 until the 6th. We will have to schedule another appointment. Thank you for calling John The Plumber -Shane
Upon arrival customer had a leak on the hot side of the water heater on the half in line at the 90 going into the dry wall. We informed the customer in the steps that would needed to be taken to resolve the issue. Customer agreed. We proceeded to open a small portion of drywall that was damaged by the leak. Once the pipe was exposed we then cut out the leaking section and soldered on a new section of pipe. We then tested the pipe for leaks and there are no more leaks. Successful repair.
Upon arrival customer had a tankless Noritz natural gas tankless heater that had an error code of 61. This error code is telling us the fan motor and mother board will need to be replaced. We are going to go ahead and replace unit with a Noritz NR662-od outdoor unit. We will order unit and be in touch with a date for installation. Customer provided a $1600.00 deposit Thank you for calling JohnThe Plumber -Shane
Customer call John the plumber out today because they have a leak in their master bathroom shower due to the shower cartridge. Customer was interested in replacing the valve, but in order to get the valve replaced, we would have to Cut in to the tile either in the master bathroom, shower or the the tile in the half bathroom adjacent to the shower. The least invasive option would be to replace a shower cartridge. Technician will provide the customer with a few options Technician will do some research on the shower cartridge and give a customer an estimate on getting that replaced
Upon arrival, customer showed me water heater that recently had an AC leak on top of the customer told me water heater is working correctly and no problems at this time We installed water heater a year ago and there are no signs of any problems that could occur. Customer only wanted to have a check out heater to make sure it was working and there was no problem that could happen due to AC leak.
I was on site today to provide an estimate for running a new outdoor water line to the dock. I walked the property with the homeowner and identified the best tap-in location from the existing main line. I proposed running a new cold-water line with durable materials and proper routing to allow for seasonal use and easy maintenance. While assessing the plumbing system, I noticed the customer had an older whole-home filtration unit that appeared outdated and likely past its service life. The unit showed signs of wear and may be restricting flow or failing to filter properly. I recommended upgrading to a modern, high-efficiency filtration system that would improve water quality throughout the home and outdoor fixtures. I explained the benefits of better filtration, reduced maintenance, and improved long-term performance. I provided pricing for both the dock line installation and the filtration system replacement. The customer is reviewing the estimate and will contact us once ready to
Job details: Technician arrived today to remove old shower valve that appears to be clogged. While cutting out the tile for the new valve, technician noticed that the tub spout was too low and it was touching the bathtub and was not up to code. Technician inform the customer that if the tub spout ever fails and needs to be replace, it would be a difficult ordeal to deal with. Customer then decided to have technician open the wall more that way the shower valve and tub spout can line up properly. After new shower valve was installed water was turned on to the home and everything is operational with no issues. Customer is happy with how the work came out. * the issue with the old valve was that there was an excessive amount of flux and solder and that caused a lot of debris to get into the valve, causing it to be blocked*
Upon arrival, the customer was concerned about the breaker frequently tripping. The breakers were found to be old, and the water heater was not hardwired—it was connected through an outlet, which is not code-compliant. To resolve the issue and bring the installation up to code, we eliminated the outlet and hardwired the water heater through a switch box. This provided a dedicated disconnect for servicing, improved safety, and ensured a direct connection from the breaker to the water heater. The customer was advised of the condition of the breakers and confirmed that a licensed electrician will be coming out to inspect and address the breaker panel.
After receiving my dispatch, I contacted customer to let him know that I would be on my way and he advised me he is not at the unit and they are not in the state at this moment. He gave me instructions left with security to get me into his unit and explained what he needed done. Customer is replacing his kitchen faucet with a new kitchen faucet.New faucet is a Hansgrohe. Upon arrival at the unit security walked me up and directed me straight to the kitchen. Security advised me that if I needed to do anything else in the unit that I would need to let them know first. After changing the kitchen faucet, I tested multiple times for any leaks. Drop tested the sink five times. I also ran the water for 15 minutes while observing the water supply. No leaks. I contacted customer to let him know. I was finished left him a message and I sent him some videos to show him the completion of what he wanted me to do. Customer wanted me to save the old faucet and repackage it because he needs to return
CCN: 8H66-Z5EZ SERIAL #: 3096347 DUE IN BSI 09/01 YEARLY