2 techs came when promised, repaired all needed. The toilet is now working fine. Thanks
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The installation of our new water heater could not have gone any better. It was done quickly and you folks handled all the details. My only disappointment was the fact that the techs put a huge scratch on the hallway door. All of these were recently painted so it really looks awful.
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Excellent service! They were able to get someone out the next day without any issue! Marc, our technician, was fast and professional, and took care of the issue.
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I really can’t say I was not there I just paid the bill I do need the bill emailed to me Still waiting for it
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I asked for a quote to put in a new bathroom faucet and replace a couple of outside faucets. Simple jobs. Shane provided estimates but repeatedly tried to upsell a new water heater, emergency stops for the water intake, the main emergency valve (which he said he could not touch unless it was replaced), and supply lines. Everything was working fine but the attempts to upsell continued even when I asked him to stop. A $400 job became a $2,000 one. John the Plumber does good work and stands behind their work but their prices are high and the pressure to replace components which are working fine is concerning.
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Gary Brown did an amazing job getting my gutted kitchen ready for new cabinets. He had to totally upgrade an old, 6-7 foot floppy copper water line and secure the new one in the plaster wall and he did a stellar, perfect job of it! Also very professionally capped off water pipes to sink. Thoroughly cleaned up afterwards, and did a great job keeping the dust to a minimum. I highly recommend him for any plumbing job you have!
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He was on time, polite, great worker. Good for your company!
Response from John the Plumber:
Glad you noticed, polite and punctual is kind of our love language. Thanks for trusting John The Plumber; we’ll keep raising the bar (and lowering the leaks).
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Kim came on an emergency basis was able to quickly analyze our problem and execute the fix/repair!
Response from John the Plumber:
Emergency call? Kim shows up faster than your pizza delivery guy. Glad she got you fixed up in no time!
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Pablo and his team were great!
Response from John the Plumber:
Some people bring tools, Pablo brings an army. Glad they got you taken care of!
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Pablo did a great job, was very knowledgeable.
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Reliable company. Had to have the water heater replaced. James, my technician, was great-worked fast and did the job well.
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James from John the Plumber is the best plumber we have ever had
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Installed heater and tested it no leaks were observed. Raised water lines and relief. Homeowner understands he is responsible for having the breaker reduced to a 20amp breaker however he stated he is getting a new panel this week.
Upon arrival the toilet in the master bathroom was constantly running. After evaluating the toilet I recommended to the homeowner that it would be best to do a major toilet rebuild do to the worn out internal components. The homeowner agreed to the major rebuild. After doing the rebuild, I turned the water back on to the toilet, and flushed it several times to make sure that the toilet was flushing and filling properly with no leaks.
The customer contacted our company after discovering a significant presence of cockroaches throughout the home. Upon investigation by a pest control company, it was suggested that the infestation may be related to a plumbing issue, specifically a breach in the drain or vent system allowing pests to enter the home. The pest control professionals recommended that the customer contact a licensed plumbing company to further evaluate the situation. Upon arrival, I met with the customer and conducted a thorough assessment of the property. Based on the customer’s concerns and the findings from the pest control team, I recommended performing a leak search on the home’s sewer and vent lines. This included a full smoke test of the drain system. I provided an estimate for this work, which the customer approved. Smoke Test & Diagnosis: I proceeded with the smoke test to identify any potential breaks or breaches in the drainage system. During the test, smoke was visibly exiting from the wall behin
Upon arrival we had a scheduled appointment to install a 29 gallon NG water heater. We removed old heater, updated supply valve and installed new heater. After installing new heater we went ahead and tested for proper functionality, operating as it should. Thank you for calling John The Plumber -Shane
I returned back to the job do to water discoloration coming out of the hot side after I installed the water heater today. The homeowner was about to call the office to let us know that the water cleared up. I ran the water to confirm that it was all cleared up, and also filled up a cup of water. As of now everything is good.
Upon arrival today this was a pre-sold job. It required a multi unit shut down to replace the old gate valve for the main with a new quarter turn ball valve. Also to install a new water heater, along with replacing the old leaking kitchen faucet. I replaced the old faucet with a new wolverine brass brushed nickel faucet. I also replaced the old seized up emergency stops with new quarter turn emergency stops. After the work was completed I turned the water, and power back on. Everything is working properly with no leaks, and the water heater is nice and hot.
On arrival I submitted an estimate to re-pipe the existing vertical cast-iron pipe that is leaking from 2nd floor to first floor. customer stated they have to get approval from management prior to accepting.
We met with the homeowner and his wife to discuss the replacement of the water heater. A quote for the water heater replacement was provided, and the homeowner agreed to proceed with the work. The homeowner also inquired about additional work in the kitchen. We explained that we would be better able to provide an accurate quote once the countertops have been replaced. At that time, we can reassess and adjust the quote if necessary.
When we arrived, spoke with homeowner who showed me that the front of the toilet rocks when pressed hard. We shimmed the toilet and recaulked it. Tested our work and no leaks were observed.
460 unit #1 : technician was called out to this unit because they heard gurgling coming from the bathroom toilet. Will technician he ran the tub and flush the toilet a few times nothing was backing up and the toilet was not gurgling. That could be an indication that the clog cleared itself. Technician will still give the customer an estimate on pulling the toilet and snaking the line. 480 unit # 2: the issue with this unit is that the cast iron vent stack has a crack in the line, causing water to leak into unit #2. In order to remedy this issue technician will have to replace at least 10 feet of sewer pipe. (Maintenance worker went to the top floor above unit two and did not see any water damage or cracks in the pipe. But technician may still have to get access to the unit above.
The customer contacted us regarding a significant cockroach infestation inside the home. A pest control company had advised the customer to have the sewer lines evaluated by a plumbing professional to check for possible breaks or issues that could be contributing to the problem. Upon arrival, I spoke with the customer about the concerns and recommended a diagnostic leak search, which included a smoke test and sewer camera inspection. During the smoke test, conducted by pumping smoke through the roof vent stack, smoke was observed escaping from the wall in the laundry room. I then used a sewer camera to inspect the line and identified a break in the cast iron vertical stack. The break was substantial enough to allow pests to enter the home through the sewer system. An estimate for the necessary repairs was provided, approved by the customer, and a deposit was collected. The repair is scheduled to be completed the following day.
Upon arrival customers NG water heater had a pilot light that was out. We charged a diagnostic fee of $225.00. Further diagnostic we found there was a lot of debris in base of tank giving her options of cleaning, replacing gas valve and burn assembly, as well as replacing water heater. Water heater is almost 10 years old and while we were going over options of inside components, t/p relief relieved itself and will be an additional issue. Customer decided to just replace unit. Customer paid a $500.00 deposit and used our financing company for the remaining 2016.68. Customer wants first appointment tomorrow morning. Thank you for calling John The Plumber -Shane
We met with the homeowner today regarding her existing tankless water heater. The current unit is an older model, natural gas–fired, and her insurance is requiring replacement due to age and condition. We recommended replacing the heater with a new Rinnai natural gas tankless water heater equipped with an outdoor cover. In addition to the heater replacement, we are preparing an estimate for running a new gas line from the existing gas system to an exterior location where the homeowner plans to install an outdoor grill. This scope of work will include installing a shutoff valve and a nipple after the valve, leaving the homeowner responsible for all remaining grill connections. We also explained that if the homeowner wishes to proceed with the heater replacement with permits, the estimate will change. Electrical upgrades would be required in order to pull a permit for the heater installation. This permitting requirement does not apply to the gas line work.
We met with the homeowner today to evaluate the water heater. The unit is 10 years old. Although we do not typically perform repairs on units of this age, we are making an accommodation for the homeowner since replacement is not an option he wants to move forward with. We determined that the water heater is in need of a new sensor assembly. This repair will require us to shut the water off to the home while the work is performed. Once the estimate is signed and a deposit is placed , the parts can be ordered. After the repair, the water heater will be functional. If additional parts are found to be necessary after replacement, we will waive the diagnostic fee and perform further evaluation.
Upon arrival customer had a scheduled appointment to install the following Water filtration under sink Kitchen faucet Emergency stops for kitchen Garbage disposal Custom order toilet Toilet supply valve Water heater After installation we tested all work for proper functionality and they are operating as they should. Thank you for calling John The Plumber -Shane All work has a warranty for one year and water heater has warranty of 6 years Customer wants invoice sent by mail